IT Customer Support Manager

A fantastic opening for a small, highly successful, friendly and growing software house that develop an application used by many businesses across multiple sectors.
 
As the IT Customer Support Manager, you will be responsible for managing three members of support staff, leading helpdesk calls and support requests while also supervising analysis of the platform data.
 
In addition to this, you will also be expected to have project management skills in a technical support environment as you will project manage client deployment, infrastructure and migration projects.
 
To be considered for this role you must have;
  • A good understanding of troubleshooting methods with a logical and analytical approach.
  • Team management skills
  • Project management experience in an IT Support environment.
 
The right candidate will be tech savvy with customer service experience, particularly in a fast paced environment, excellent interpersonal skills and possess a keen interest in modern technology.
Salary:
£40,000
Type:
Permanent
Location:
London - Central
Sector:
IT Support
Ref:
16698
Contact Name:
Iona Newton

Latest IT Support Jobs

IT Software Trainer

London & South East / £35,000

Home based with regional and global travel.  Expenses and car allowance.   An exciting opportunity has become available within an affluent software company who boast over 750 clients across the globe. The company are looking for a candidate who is capable of delivering systems training to clients that is essential to their bespoke management information system....

Read more

Cisco & Windows Infrastructure Engineer

London - Central / £340 per day

Core skills: Managing multiple Cisco ASA firewalls Secondary skills: Windows Server, Active Directory, Vmware, Office 365 and Powershell scripting Location: Walthamstow, East London Rate: £340p/d Duration: 1 month with probable extensions Reference: ASH17978CP   This is an urgent requirement for an experienced IT infrastructure engineer to take a 1 month contract based in the Walthamstow area....

Read more

IT Support Engineer

London - Central / £30,000

An award winning and very well established archaeology charity are now seeking a 2nd Line Support Engineer to join their user-focused and friendly team.  Reporting to the Head of IT, you will predominantly be responsible for more complicated cases escalated from the helpdesk, assisting with improvements to the IT infrastructure and assisting with the delivery...

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.