A well-established IT Solutions Provider is looking to hire a senior IT professional to lead the management of their expanding Service Desk function.
You will take a lead role in the continual improvement of the firm’s technology capabilities and be responsible for the implementation of a service improvement plan. Acting as an escalation point for the technical teams, you will review the escalation process, create relationships with vendors and third-party supplier and ensure a seamless service desk experience.
The role would suit a confident communicator that is able to lead business relationship management and is comfortable influencing at board level. You will have experience in recruiting and managing technical staff and be able to develop efficient technical strategies.
The ideal candidate will possess an in-depth knowledge of ITIL best practice Infrastructure, service operations and continuous improvements. You will have excellent organisational and risk management skills and extensive experience in IT Service Delivery.
This is a fantastic opportunity for a determined and diligent IT professional to join an organisation that invests heavily in their staff and offer rewarding and defined career progression.
To apply, click on the link and complete the consent registration form on the Ashdown Group website. You don't need to attach your CV immediately but will need to upload it within 48hrs to be considered.