Head of Platforms and Software – Kingston, Surrey – Hybrid - £110k + benefits
SAAS - Software - Technology Delivery - Platform
A well established SAAS provider that builds and operates technology platforms that support data services, operational workflows and end to end supplier systems are looking for a commercial Head of Platform and Technology Delivery to join their leadership team. This role would suit an experienced Head of IT Operations within the SAAS space, Head of Software or Head of Platforms that can bridge the gap between the commercial business and technology.
As the business expands into new markets and continues to scale its technology capabilities, they are strengthening the leadership of their technology division. As the Head of Platform & Technology Delivery you will lead the engineering and technology service teams responsible for building, operating and evolving their platforms. The role ensures that the technology estate remains reliable, secure and capable of supporting both product innovation and the operational services delivered to clients.
The role reports directly to the CEO and works closely with Product Strategy, Operations and the wider executive leadership team. This is a senior leadership position at the centre of their next phase of growth, responsible for translating strategic ambition into stable, scalable technology platforms and services.
Key Responsibilities of this Head of Platform and Technology role:
Lead the delivery and operation of technology platforms, data systems and infrastructure, ensuring services operate reliably and to agreed service levels.
Strengthen delivery discipline across engineering and technology teams, improving planning, prioritisation and execution of development and infrastructure initiatives.
Oversee major technology initiatives from business case through to implementation and operational adoption.
Ensure technology platforms and infrastructure scale to support both product development and the operational services delivered to clients.
Work directly with the CEO and senior leadership team to translate business strategy into a clear and deliverable technology roadmap.
Ensure technology investments support long term scalability, resilience and operational efficiency.
Contribute to the development of enterprise architecture standards and technology governance.
Provide technical insight into future platform development, data capabilities and emerging technologies that support the company’s growth.
Lead the Technology Leadership Team and provide direction across engineering, infrastructure and support functions.
Develop capability within the technology organisation through mentoring, recruitment and structured skills development.
Define and manage Objectives and Key Results across the technology organisation to align delivery with business priorities.
Create an environment of accountability, collaboration and continuous improvement across technology teams.
Provide clear reporting to the executive team and board on technology delivery, operational performance, risks and investment outcomes.
Improve the quality and transparency of technology reporting so senior leadership has clear visibility of progress and performance.
Ensure major technology initiatives operate with appropriate governance and delivery oversight.
Ensure technology delivery operates with the discipline, transparency and reporting expected in a high growth, investor ready environment.
Define and maintain a clear catalogue of technology services delivered by the organisation.
Ensure ownership, service levels and accountability are clearly defined across all technology services.
Establish strong vendor management practices and oversee key technology partnerships.
Drive operational maturity across incident management, change control, service monitoring and operational resilience.
Lead technical due diligence activities related to strategic initiatives and potential acquisitions.
Assess technology risks, scalability and integration considerations for new opportunities.
Support the evaluation of emerging technologies and innovation initiatives that strengthen the company’s market position.
The successful candidate will bring strong leadership experience within a technology driven platform or data services environment. They will combine strategic understanding with practical delivery leadership and the ability to build high performing teams. Candidates should have proven leadership of engineering or platform delivery teams within a hosted platform, SaaS or data intensive services environment, experience delivering complex data platforms, web services or API driven applications at scale, and a strong understanding of technology operations including software development, DevOps, infrastructure and service management.
This is a fantastic opportunity to join a fast growing technology and data services business operating at the centre of modern markets.
Hybrid working environment with three days per week in the Kingston upon Thames office. Other benefits include 28 days annual leave plus bank holidays. Pension scheme. Discretionary bonus. Share option scheme.
The salary on offer for this role is up to £110,000 plus benefits.