Head of Customer Service

This vacancy is now closed

A highly successful global business based in Central London are looking for an experienced Head of Customer Service to join them on an initial 8 month fixed term contract.

Please note- this is an initial 8 month FTC with possible extension.  

As the Head of Customer Services for EMEA you will manage two teams across London and Amsterdam.  You will have a team of 16 direct reports and will have sole responsible for ensuring these two regional business units are aligned.  You will be responsible for setting and driving the strategy as well as ensuring exceptional customer service is delivered across all areas.  The core focus of the role will be to ensure the customers’ needs and expectations are exceeded through meticulous planning and attention to detail.  You will own the specification, communication and delivery of all services to customers whilst improving the speed, quality and overall efficiency.  

To be suitable you must be an exceptional motivational leader, highly organised, decisive and have experience delivering customer service and customer experience to a very high standard.  

Key responsibilities will include:

Engage and work collaboratively with customers to ensure the appropriate level of service is delivered
Accountable for the delivery of key customer SLA measures 
Lead the resolution and analysis of customer queries and complaints 
Drive initiatives to help measure customer satisfaction
Build strong working relationships with internal teams to align customer success
Project management of comms across internal teams

To be suitable for this role you must have a proven background in leading large teams to deliver high volume, quality customer service.  You will service centric, and advocate of exceptional customer service and a high achieving leader.  

This is a fantastic opportunity to join an established, high performance team where you will be able to add real value. The client is open to a degree of flexible working.

London - Central
Contact Name:
Sheryl Hannan

Latest Office Jobs

Contracts Manager (Data)

London - Central / £210 per day

A large multinational firm based in the heart of London is looking for a personable contract specialist capable of analysing vendor contracts and licencing agreements. The company’s vast capability and scope mean they although they provide a market-leading, fully integrated, end to end service for their clients, the incoming data estate is a complex myriad...

Read more

Vendor and Sourcing Executive

London - Central / £45,000

The Ashdown Group has been engaged by a successful international company who are looking for a Vendor and Sourcing Executive, with excellent analytical skills and attention to detail, to join their business.   Working as part of the Procurement team it will be your responsibility to support procurement decisions and process key value-adding activities. It will...

Read more


London - Central / £22,000

Receptionist / Front of House - central London, W1 - £22,000 plus bonus and extensive benefits An experienced, well presented, cheerful receptionist is required for this fantastic international marketing agency in the heart of central London to work Monday - Friday from 9.30am - 6pm. To secure this role you must have great communication skills, a good appreciation of client...

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.