Graduate Helpdesk Anlayst

A reputable and growing technology company is looking for a bright and ambitious Graduate Helpdesk Analyst (1st, and some 2nd line) to join an established team based in central Leeds, West Yorkshire - while there will be some remote working available, it'll be based in the office initially for training purposes.

The successful candidate will be tasked with providing (face to face and remote) 1st, and some 2nd line support to approximately 100 UK users across multiple locations. This role will involve utilising the helpdesk ticketing system, providing business application support, installing and configuring workstations, delivering user support training as well as some infrastructure exposure. 

You must have some commercial IT support experience (Intern, Apprentice, Helpdesk Analyst, Service Desk Engineer, Junior IT Support Technician), ideally for a medium sized user base in a fast moving industry, with excellent customer service skills and the ability to prioritise IT queries. It is essential to have a strong academic record (graduate or industry-related certifications such as MCP, MCSA or MCSE) with a good knowledge of a wide range of technology such as Windows 7 & 10, Office 365, Active Directory (log ins, user access control permissions, etc.), telephony solutions as well as knowledge of Printer support (ideally HP and Ricoh) and networking.

This IT Support Technician role represents an opportunity for a tech savvy professional to join an exciting business with extensive growth plans and excellent IT career prospects. This role is paying up to £18,000 - £25,000 depending on experience plus benefits including pension, cycle to work scheme, season ticket loan and 24 days annual leave.

Salary:
£25,000
Type:
Permanent
Location:
West Yorkshire
Sector:
IT Support
Ref:
18132
Contact Name:
Jon Heard

Latest IT Support Jobs

Network Engineer - Azure

London - South / £32,000

The role of a Second Line Infrastructure and Network Engineer is to support the charities technical roadmap to deliver a secure cloud-based environment capable of supporting a large, diverse work force for a dynamic and growing organisation. Security is crucial and the role is expected to provide guidance and support towards adopting best practice.  The...

Read more

2nd Line Engineer - Network and Infrastructure

London - South / £32,000

The role of a Second Line Infrastructure Engineer is to support Certitude’s technical roadmap to deliver a secure cloud-based environment capable of supporting a large, diverse work force for a dynamic and growing organisation. Security is crucial and the role is expected to provide guidance and support towards adopting best practice.  The role will be...

Read more

SharePoint Business Process Consultant

Surrey / £60,000

This is an excellent opportunity for an experienced business process consultant to join a well-established IT consultancy based in the Guildford area paying up to £60,000.   To be considered for this position you will have a strong background with SharePoint Online (Office 365), Power BI, Power Automate, and Power Apps.   The main purpose of this...

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.