ERP Manager – Chelmsford – Hybrid - £90,000
Salary: £90,000 + excellent benefits
Type: Full-time, Permanent – Hybrid
About the Role
We are seeking an experienced and hands-on ERP Manager to take ownership of a business-critical ERP environment centred around Infor M3. This is a key leadership role responsible for the operational performance, continual improvement, and strategic development of the ERP platform and associated business applications.
Working closely with stakeholders across the organisation, you will act as the bridge between business operations and technology, ensuring the ERP system is stable, effective, and continually evolving to meet changing business needs.
This role combines technical expertise, operational leadership, process optimisation, stakeholder engagement, and strategic planning. You will lead continual service improvement initiatives, optimise business processes, and ensure the ERP platform delivers measurable business value.
The role offers a hybrid working arrangement with regular onsite presence required in Essex.
Key Responsibilities
ERP Support & Operational Service Delivery
- Own the operational performance, stability, and support model for the Infor M3 ERP platform
- Lead and oversee 1st, 2nd, and 3rd line ERP support activities
- Drive root cause analysis and permanent resolution of recurring issues
- Monitor system performance, risk, and usage trends to proactively identify improvements
- Manage ERP support standards, documentation, and known error records
- Build and maintain relationships with Infor and third-party support providers
- Oversee integrations between Infor M3 and external systems
- Assess the impact of system updates, releases, and enhancements
Continual Service Improvement & Process Optimisation
- Lead a structured Continual Service Improvement (CSI) programme across the ERP landscape
- Identify and deliver incremental improvements that enhance usability, efficiency, and data quality
- Lead business process mapping exercises, documenting current and future-state workflows
- Drive automation and simplification of business processes
- Balance operational stability with ongoing system and process enhancement
Business Engagement & ERP Adoption
- Act as the primary interface between operational teams and the ERP platform
- Translate business requirements into effective ERP solutions
- Promote best practice use of Infor M3 across departments
- Support informed decision-making by clearly communicating system capabilities and limitations
- Encourage the use of standard functionality over unnecessary customisation
- Identify opportunities to expand ERP functionality and system adoption
Change Management & Governance
- Own ERP change governance processes and controls
- Ensure all changes are assessed, prioritised, tested, approved, and implemented effectively
- Coordinate business testing activities and release readiness
- Maintain a controlled and auditable ERP environment that protects business continuity
ERP Roadmap & Strategic Development
- Define and manage the ERP improvement roadmap
- Scope and shape ERP initiatives and transformation projects
- Prioritise change requests based on business value, operational impact, and strategic alignment
- Lead ERP-related projects and workstreams
- Contribute to wider IT and digital strategy initiatives
Reporting, Data & Team Leadership
- Line manage and develop the ERP reporting resource
- Ensure alignment between ERP data structures and reporting outputs
- Improve collaboration between ERP and BI/reporting functions
- Support data quality, governance, and reporting capability development
About You
We are looking for someone with strong ERP ownership experience who can operate strategically while remaining hands-on when required.
Essential Skills & Experience
- Strong hands-on experience supporting and configuring Infor M3 within a business-critical environment
- Proven experience managing ERP operational support alongside continuous improvement initiatives
- Strong business process mapping and workflow optimisation experience
- Experience leading ERP changes, upgrades, testing, and release management
- Ability to translate business requirements into practical ERP solutions
- Excellent stakeholder management and communication skills
- Strong analytical and problem-solving capability with a focus on root cause resolution
- Experience balancing operational priorities with long-term strategic planning
Knowledge & Technical Expertise
Strong understanding of:
- Infor M3 functional processes and administration
- ERP lifecycle management and governance
- Procurement and purchase-to-pay workflows
- Warehousing and inventory management
- Manufacturing and planning
- Finance and costing processes
- Master data governance
- ERP integrations, APIs, and data flows
- Infor OS, ION, APIs, or related integration frameworks
What’s on Offer
- Salary of £90,000
- Comprehensive benefits package
- Hybrid working model
- Opportunity to shape and evolve a critical ERP platform
- Collaborative and forward-thinking environment
- Strategic leadership role with significant business impact
If you are an experienced ERP professional looking for a role where you can influence operational excellence and long-term ERP strategy, we would love to hear from you.