Desktop Support Engineer – 1st and 2nd Line – Falkirk– Hybrid - £40,000
Service Desk based - front line support
A highly successful and rapidly growing business based in Falkirk, Scotland are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment.
Please note – hybrid working is offered – 3 days per week in the Falkirk office and 2 at home.
Key responsibilities of this Service Desk Engineer role are:
Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs
Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365
Completing ad hoc project work such as device builds, IT onboarding and application deployment
Previous experience across the following technologies is essential:
Windows 10 and Windows 11
Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint
Mobile device (including via MDM) mostly Android and laptop estates
VPN
Good understanding of security good practices
Good documentation skills
The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus.
The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits.