Desktop Support Analyst

A forward-thinking, city-based firm are seeking an IT Support professional with solid 1st and 2nd line support experience.

Strong customer service, communication and problem solving skills are essential for the role. The company regularly seek to improve and invest in their internal IT offering.

Please be aware that the IT team has responsibility for providing technical support for infrastructure, networks and both bespoke and 3rd party applications.

You will need to deliver effective and professional support to over 500 users in a multi-site environment, set up new hardware and software and manage starters and leavers in Active Directory. However the role has a broad remit that also includes the below:

- Experience with a call logging system and call resolution

- Exchange Server, Active Directory and Group Policies

- Troubleshooting Windows 7 and Office 2010 issues

- VMWare

- Networks – LAN / WAN

- Managing hardware requests, set-up and support

- Managing IT administration and assets

- Assisting with maintaining system documentation and contribute to projects

You will manage incidents, and identify problems that regularly occur to help proactively put in place processes to assist with efficiency.

A good degree (or equivalent) in a relevant discipline i.e. Computer Science, Information Technology or Business Systems, would support your application.

Salary:
£32,000
Type:
Permanent
Location:
London - Central
Sector:
IT Support
Ref:
16721
Contact Name:
Zuleyma Bennett

Latest IT Support Jobs

Senior Infrastructure Engineer

Surrey / £55,000

  A global business is looking for an experienced Senior IT Infrastructure Engineer to be based from their office on the Hampshire / Surrey border.   The successful candidate will be part of an infrastructure team tasked with supporting and enhancing a global infrastructure.   In order to be suitable for this role you must have experience working in...

Read more

IT Support Analyst

Surrey / £25,000

My client is a well-established and highly respected IT consultancy based in the Dorking area of Surrey. Due to continued growth and expansion they have a newly created position for an IT Service Desk Analyst to join the support team at their head office in providing IT support to a wide range of customers in...

Read more

IT Helpdesk Analyst

Surrey / £25,000

This is an excellent opportunity to join a well-established and highly respected IT consultancy firm based in the Dorking area of Surrey. Due to continued growth and expansion they have a newly created position for an IT Support Analyst to join the support team at their head office in providing 1 st line  support to...

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.