Customer Success Manager

A highly successful and rapidly growing MSP are looking for an experienced Customer Success Manager to join them.

The core focus of this role is to lead and manage a highly performing team across project execution and operational management to deliver against a range of outcomes.

 

Key responsibilities will include:

Owning the end to end project management and operational management (Service Management Change/release/asset) processes

Provide delivery management pre-sales assistance to guide/shape new opportunities and provide input to Sales proposals

Manages and own the successful transition from sales through to execution/service functions

Work collaboratively with the peers to forecast/plan/manage resource capacity to align to customer needs to maximise revenue/service adherence

Oversee and act as a governance across all active projects and service contracts, regularly reviewing progress to manage risk, ensure customer satisfaction, forecast revenues/billing and drive profitability

Ensure scope of works/contracts are appropriately managed and proactively secures incremental revenue opportunities

The successful candidate will have a proven track record or building trusted relationships with clients and internal stakeholders alike and will provide an escalation points for all issues.  You will manage team performance; setting objectives and developing individual capability and will be a proven operational leader. 

 

To be suitable you will have the following relevant experience:

Proven project and service delivery – ideally within an MSP environment

Understanding of Prince 2 and ITIL methodology

Commercially astute with strong financial management skills

 

The salary on offer for this Customer Success Manager role is £55,000

 

Salary:
£55000
Type:
Permanent
Location:
Bedfordshire
Sector:
IT Management
Ref:
17816
Contact Name:
Sheryl Hannan

Latest IT Management Jobs

Chief Technology Officer

Manchester / £75,000

A well-established business is looking for an accomplished Chief Technology Officer to join its Board of Directors.   In this business-critical role, you will report directly to the CEO and have full responsibility for developing the technology strategy and vision of the Group. You will provide inspirational leadership to the 15 person IT team and create...

Read more

Chief Information Officer

Cheshire / £75,000

A well-established business is looking for an accomplished CIO to join its Board of Directors.   In this business-critical role, you will report directly to the CEO and have full responsibility for developing the technology strategy and vision of the Group. You will provide inspirational leadership to the 15 person IT team and create a culture...

Read more

Software Development Manager

London - Central / £90,000

This is an excellent opportunity for an experienced .Net Developer or Software Development Manager to take a newly created role within a leading professional services firm based in the heart of London. This role is paying up to £90,000 + 25 days holiday, pension, private medical, life assurance, subsidised gym, cycle to work, and further benefits....

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.