Customer Services Manager

My client is a well-established and global leading engineering firm going through continued growth and expansion. Based in Uckfield, they have a new & exciting position for a Customer Services Manager to manage the current team, with a view to expanding the team to a global remit over the next 2 years.
 
Coming from a strong customer services background you will have previous experience managing a service desk providing telephone & remote support to a sizable company with multiple sites – this will include ticket management & escalation, KPI & SLA management, performance reporting, team training & mentoring, and 3rd party management and stakeholder management.
 
This position is based in the Uckfield area of East Sussex my client is within commuting distance of Royal Tonbridge Wells, Sevenoaks, East Grinstead, Crowborough, Haywards Heath, Crawley, Horley, Horsham, Brighton, Newhaven, Eastbourne, Lewes and Hailsham.  
 
In return for hard work and dedication my client will match your skills and experience with a salary of between £35,000 - £40,000.
 
If you are an experienced Customer Services Manager with team-leading experience and you are looking for your next challenge please send me your details immediately, stating reference ASH18035CP1 in the subject line.
Salary:
£40,000
Type:
Permanent
Location:
Sussex
Sector:
IT Management
Ref:
16924
Contact Name:
Christian Patton

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