Customer Service Manager (Inbound Call Centre) - Home Based - £32,000

Sorry, this advert is now closed. Click here to view our live vacancies.

 Customer Service Manager (call centre)- £33,000 – home based

 

A highly successful, global business are looking for a Customer Services Manager (call centre) to join their growing team.  The purpose of this Customer Service Manager role is to lead, motivate and support a team of Customer Service Execs to deliver a great customer experience; ensuring the service delivered to our customers meets required quality and service levels.

 

Please note – this is a home based role – with quarterly travel to the office (fully expensed).  The team run on a shift pattern and the hours for this role would be 2pm-10pm, Monday to Friday.

 

As the Customers Services Team Lead you will be responsible for the day-to-day supervision of a team of Customer Service advisors including work and attendance monitoring and ensuring appropriate measures are taken to resolve any issues on shift. 

You will monitor call, email, chat and claim traffic, ensuring that the quality is maintained to a high standard and in line with agreed SLA’s and investigate excessive volumes to identify and manage promotional issues.  You will work closely with Operations Managers to identify how each campaign is performing and provide suggestions for long term improvement.  In addition, you will provide an escalation point for complex queries and communicate expectations to the team regularly. 

 

The ideal candidate will have previous experience as a Team Lead in a customer services environment.  You will have a passion for outstanding customer service and be motivated to support, coach and develop your team.  This role requires an excellent communicator; someone that enjoys building great working relationships.

 

The salary on offer for this role is £33,000 plus benefits.

Salary:
£32,000
Type:
Permanent
Location:
Home-Based
Sector:
Office
Ref:
22616
Contact Name:
Amy Lawrie

Latest Office Jobs

Graduate Research Analyst - Hybrid working

London - Central / £32,000

Are you a recent graduate with and an enquiring mind a passion for research?  Do you have experience in conducting in-depth studies using both qualitative and quantitative method? If so, we have an exciting opportunity for you! Our client is dedicated to providing cutting-edge market information to the insurance sector. Their insights and data-driven analysis...

Read more

Paralegal - Newcastle - £65,000pa - Hybrid Working

London - West / £65,000 pa pro rata

Paralegal – Newcastle, £65k – Hybrid Working - 6 month FTC  A highly successful, global business are looking for a Paralegal to join their team on an initial 6 month FTC. Please note – the offices are based in Gateshead, Newcastle. The role offers hybrid working (3 days in the office and 2 days working from home) and there...

Read more

Paralegal - West London - £65,000pa - Hybrid Working

London - West / £65,000 pa pro rata

Paralegal – West London, £65k – Hybrid Working - 6 month FTC  A highly successful, global business are looking for a Paralegal to join their team on an initial 6 month FTC. Please note – the offices are based in Hammersmith, West London. The role offers hybrid working (3 days in the office and 2 days working from home)...

Read more
View more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.