Customer Service Manager (call centre)- £33,000 – home based

Sorry, this advert is now closed. Click here to view our live vacancies.

 Customers Service Manager (call centre)- £33,000 – home based

 

A highly successful, global business are looking for a Customer Services Manager (call centre) to join their growing team.  The purpose of this Customer Service Manager role is to lead, motivate and support a team of Customer Service Execs to deliver a great customer experience; ensuring the service delivered to our customers meets required quality and service levels.

 

Please note – this is a home based role – with quarterly travel to the office (fully expensed).  The team run on a shift pattern and the hours for this role would be 2pm-10pm, Monday to Friday.

 

As the Customers Services Team Lead you will be responsible for the day-to-day supervision of a team of Customer Service advisors including work and attendance monitoring and ensuring appropriate measures are taken to resolve any issues on shift. 

You will monitor call, email, chat and claim traffic, ensuring that the quality is maintained to a high standard and in line with agreed SLA’s and investigate excessive volumes to identify and manage promotional issues.  You will work closely with Operations Managers to identify how each campaign is performing and provide suggestions for long term improvement.  In addition, you will provide an escalation point for complex queries and communicate expectations to the team regularly. 

 

The ideal candidate will have previous experience as a Team Lead in a customer services environment.  You will have a passion for outstanding customer service and be motivated to support, coach and develop your team.  This role requires an excellent communicator; someone that enjoys building great working relationships.

 

The salary on offer for this role is £33,000 plus benefits.

Salary:
£32,000
Type:
Permanent
Location:
Home-Based
Sector:
Office
Ref:
22608
Contact Name:
Amy Lawrie

Latest Office Jobs

Office Administrator / Receptionist

Surrey / £30,000

An established and growing business is looking for a detail-orientated Office Administrator / Receptionist to join their small office team based in the Esher area, Surrey / South West London. The successful candidate will be responsible for general administration supporting the Managing Director, Finance Director and HR Manager. Duties will include: Greeting visitors Answering & directing calls Monitoring...

Read more

Team PA  - Manchester - £30,000 – Hybrid

Manchester / £30,000

Team PA  - Manchester - £30,000 – Hybrid   A successful, dynamic and rapidly growing business based in Manchester are looking for a personable PA / Personal Assistant / Executive Assistant to join them.  You will be a crucial part of the team, supporting the business to ensure the day to day running for operations and all admin tasks.   Please note...

Read more

Graduate Legal Assistant - £25,000 - East Molesey

Surrey / £25,000

A highly successful and growing Legal Firm based in East Molesey are looking for a recent Law Graduate that is looking for their first commercial role.  This is a brilliant opportunity to join an established business, offering great training and support. The ideal candidate will have previously studied Law and be keen to secure a...

Read more
View more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.