Call Centre Agent

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An international, household-name technology business is looking for a Call Centre Agent to join its team based in Bedford. This organisation embraces hybrid working and enables you to work from home 2 days per week.

Within this role, you will be responsible for ensuring customer satisfaction and assist with service requests in a timely and efficient manner. You will handle all in and outbound support centre calls and ensure these are logged accurately. You will play a key part in customer experience and therefore will be a pro-active individual, comfortable with a client-focused role.

In order to be suitable for this position you will hold strong communication skills both written and verbal paired with an outstanding telephone manner. You will hold proven experience working within a customer-focused role/support centre environment and dealing with a high call volume and will be an innovative problem-solver with excellent attention to detail. You will have experience with Word, Outlook, and Microsoft Office.

This is an outstanding opportunity for an individual to join a well-established business that offers a great benefits package and a clear path for progression and development.

Contact Name:
Briony Lenderyou-Ferguson

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