Application Support Analyst

Application Support Analyst – Colchester, Essex

Application Support or Business Systems Analyst

A highly successful and established business based in Colchester are looking for an experienced Application Support Analyst to join their team. 

Key responsibilities will include:

  • Liaise with internal and external users to resolve application support requests
  • Take technical ownership of issues raised; providing analysis and identification of each issue and seeing issues through to resolution
  • Ownership of incidents to identify root causes, workarounds and solutions.
  • Responsible for the development, maintenance and delivery of reports
  • Take ownership of software modifications and minor/major projects following best practice processes to resolve underlying issues and provide improvements

 

The ideal candidate will come from a support background and will enjoy building solid working relationships with users and stakeholders.  Exposure to ITIL would be advantageous as would experience with SQL or Power BI.

Strong project management skills; ability to manage multiple projects and ensure all keep to timescales and an understanding of change management would be useful. 

The salary on offer for this role is up to £30,000 plus benefits.

 

Salary:
£30,000
Type:
Permanent
Location:
Essex
Sector:
IT Support
Ref:
17256
Contact Name:
Amy Lawrie

Latest IT Support Jobs

Helpdesk Analyst

Hertfordshire / £30,000

A highly successful MSP based in Hemel Hempstead are looking for an experienced 2 nd Line Support Engineer to join them.  To be suitable, candidates must have the following: Proven experience working in a 2 nd line support role within a Windows environment Excellent diagnostic and problem-solving skills; Strong communication and customer service skills; Experience...

Read more

Desktop Support Analyst

London - Central / £32,000

A forward-thinking, city-based firm are seeking an IT Support professional with solid 1st and 2nd line support experience. Strong customer service, communication and problem solving skills are essential for the role. The company regularly seek to improve and invest in their internal IT offering. Please be aware that the IT team has responsibility for providing...

Read more

Systems Engineer

London - Central / £45,000

 - OSI network layers, TCP/IP, BGP etc. A fantastic opportunity has arisen within a successful media organisation. They are looking for a Technologist to help ensure group technology systems are effectively specified, designed, delivered and run with the end users requirements as the focus of the solution. The role holder will be part of a team...

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.