Application Support Analyst

Join an established software house with offices in Egham, delivering enterprise solutions for a range of large businesses.  Due to continued growth across the business the support team is also seeing expansion and an additional Application Support Analyst is required, for their high performing, friendly team.

Day to day you will support the clients as well as be involved with project deployment, client training, client upgrades and installations.  As it is a client facing role you must demonstrate excellent interpersonal skills, as well as verbal and written English.

There is also an on-call rota, which rotates on a weekly basis between the team.  The probability of receiving a call is low, but remuneration for being on this rota is very attractive.

You should have experience in a similar role supporting bespoke applications and be willing and confident to do the same here.  You will use this experience to gain working expertise across the application and how it interacts with 3rd party applications, becoming familiar with the application's underlying data structures and looking at how to identify and resolve data related and application related problems, alongside more straight forward 1st line issues.

To secure the role you must have:

Experience of software support

Experience of bespoke applications

Experience of SQL

Networking experience and understanding of 3-tier architecture

Understanding of API's and Web Services support

Good scripting skills and understanding of Microsoft Windows

Any experience working with Citrix, remote servers or Service Desk tools such as Jira / Service Now, would be considered advantageous but not essential to securing the role.

In return for your commitment to this role and the business, you receive a starting salary of up to £30,000 plus additional generous on call, bonus, private healthcare, mentorship programme and pension.  This is a business that offers regular appraisals and salary reviews. 


IT Support
Contact Name:
Rebecca Taylor

Latest IT Support Jobs

3rd Line Infrastructure Engineer - £50,000 - London

London & South East

A well-established and market leading business who have been operating for over 40 years across the UK are seeking a motivated and technically adept 3rd line Infrastructure Engineer to join their growing team.   In this position you will be responsible for the IT infrastructure whilst designing system configurations; directing system installations; designing, documenting and enforcing...

Read more

Linux Administrator - Kingston Upon Thames

London & South East / 60000

A Unix/Linux System Administrator is required to maintain the efficient, secure and reliable running of the company infrastructure for this well established and rapidly growing business. This role involves the installation, configuration and maintenance of UNIX/Linux operating systems to provide the 24x7 infrastructure to ensure the business and customers meet industry regulations. This role will...

Read more

IT Support Analyst

London & South East / £25,000

A corporate, city-based firm are seeking an IT Support professional with solid 1st line support experience. Strong customer service, communication and problem solving skills are essential for the role. Please be aware that the IT team has responsibility for providing technical support for infrastructure, networks and both bespoke and 3rd party applications. You will need...

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.