Application Support Analyst

Join an established software house with offices in Egham, delivering enterprise solutions for a range of large businesses.  Due to continued growth across the business the support team is also seeing expansion and an additional Application Support Analyst is required, for their high performing, friendly team.

Day to day you will support the clients as well as be involved with project deployment, client training, client upgrades and installations.  As it is a client facing role you must demonstrate excellent interpersonal skills, as well as verbal and written English.

There is also an on-call rota, which rotates on a weekly basis between the team.  The probability of receiving a call is low, but remuneration for being on this rota is very attractive.

You should have experience in a similar role supporting bespoke applications and be willing and confident to do the same here.  You will use this experience to gain working expertise across the application and how it interacts with 3rd party applications, becoming familiar with the application's underlying data structures and looking at how to identify and resolve data related and application related problems, alongside more straight forward 1st line issues.

To secure the role you must have:

Experience of software support

Experience of bespoke applications

Experience of SQL

Networking experience and understanding of 3-tier architecture

Understanding of API's and Web Services support

Good scripting skills and understanding of Microsoft Windows

Any experience working with Citrix, remote servers or Service Desk tools such as Jira / Service Now, would be considered advantageous but not essential to securing the role.

In return for your commitment to this role and the business, you receive a starting salary of up to £30,000 plus additional generous on call, bonus, private healthcare, mentorship programme and pension.  This is a business that offers regular appraisals and salary reviews. 

 

Salary:
£30,000
Type:
Permanent
Location:
Surrey
Sector:
IT Support
Ref:
16651
Contact Name:
Rebecca Taylor

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