2nd Line Support Engineer

A global media organisation is seeking a 2nd Line IT Support Engineer to provide IT & Technology support to users at sites in London. This role supports multiple geographical locations ensuring systems are maintained and supported to the highest standards.


This is a permanent role paying up to £35,000 maximum plus benefits including 25 days holiday.




*Resolve 2nd line support incidents on the network, VOIP phones, servers, workstations, printers & mobile devices.

*To escalate more complex calls to the relevant IT Support member

*Administration of Active Directory Users and Computers

*Set-up new starters on the system

*Work alongside the Technology management team to identify and implement improvements to the organisations IT systems

*Carry out day to day maintenance, administration and support on all computer systems as per the daily operations check list.

*Email server mailbox maintenance including archiving

*Asset management and tracking

*Work with project teams to help implement internal systems


To be suitable you must have/be:


*At least 2 years’ experience as a 2nd line support engineer in a windows environment.

*Recent experience of working in a desktop support role preferably within a creative industry.

*Strong networking configuration and troubleshooting skills

*Strong hardware & software troubleshooting skills

*Proficient in MS operating systems, Windows 7/10 and Server 2016/2012

*Proficient in Mac OS X operating Systems

*Experience of Active Directory and Group Policy Management, ICT Security (AV, Firewalls), DHCP & DNS, Storage Systems, LANs, WANs & Wireless, TCP/IP Networking Principles, IP Telephony and Virtualization Technologies.


Commercial experience of the following will be useful:


*Experience with VoIP telephony

*AWS / Azure

*Office 365


*Cisco Meraki

*Ideally you will hold a relevant IT degree / diploma


Some industry recognised qualifications would be advantageous also - such as MCP/MCTS/MCITP

2nd Line Support Engineer
London - Central
IT Support
Contact Name:
Will Cusack

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