1st line/2nd line - Slough
An opening has become available for a 2nd line IT Support engineer to support remote nd on-site clients, ensure SLAs are met and the helpdesk function runs smoothly.
Skills and Responsibilities:
- Day to day remote support of end user desktops
- Basic desktop troubleshooting inc. connectivity, printer, login and local computer problems
- Maintenance of Monitoring and Management Systems
- Experience within a Microsoft 365 environment
- Active Directory and Azure AD user administration
- Remote administration of server environments
- An understanding of company back-up and ant-virus solutions