2nd line support

1st line/2nd line - Slough

An opening has become available for a 2nd line IT Support engineer to support remote nd on-site clients, ensure SLAs are met and the helpdesk function runs smoothly. 

 Skills and Responsibilities:
- Day to day remote support of end user desktops 
- Basic desktop troubleshooting inc. connectivity, printer, login and local computer problems
- Maintenance of Monitoring and Management Systems 
- Experience within a Microsoft 365 environment
- Active Directory and Azure AD user administration
- Remote administration of server environments
- An understanding of company back-up and ant-virus solutions
IT Support
Contact Name:
Ellie Sayer

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