1st Line Support Engineer – Helpdesk – 6 week temp contract – Central London - £23 per hour
Windows, 1st Line, IT Support, Service Desk, Active Directory, Office 365, Windows 10 operating systems.
A well established, higher education provider based in Central London are looking for a personable 1st Line IT Support Analyst to join them on a temporary 6 week contract. This is to support users during a peak period and candidates will need to be available to start on 7th September. Please note- this role is office based 5 days per week – in Central London.
As the 1st Line / Service Desk Analyst role you will be fully customer-facing and dedicated to supporting students and tutors during high-demand periods. Key responsibilities include resolving login issues, assisting with laptop initial setups, providing in classroom IT support, and ensuring that every request is effectively logged and managed.
Key responsibilities:
Providing a reliable and efficient first point of contact for all staff and learners who require IT support
Creating user accounts and managing access
Rebuilding machines with imaging technology
Providing desktop support including IMAC tasks (Installs, Moves, Additions & Changes)
Troubleshooting desktop /laptop Issues
The ideal candidate will be an experienced Helpdesk Analyst, Service Desk Analyst or 1st Line Support Analyst with experience in a Windows or Mac environment. You will possess excellent problem-solving and troubleshooting skills with strong knowledge of Active Directory, Office 365, Windows 10 operating systems.
The rate on offer for this role is £23 per hour.