1st Line IT Service Desk Analyst

My client is a long-established and highly regarded IT consultancy in the Guildford area going through continued growth and expansion. This IT Support Analyst role is paying between £16,000 - £23,000 + full MCSE training & certification + dental, life assurance, healthcare and pension. This is a newly created position for an IT Helpdesk Analyst to join the 1st line service desk providing telephone & remote IT support to external customers.
 
 As a customer focussed role, the successful candidate will have exceptional communication skills, be confident & outgoing, and enjoy dealing with users of all levels. My client is a certified Microsoft Gold Partner, and they have an impressive SME customer base across Surrey, Greater London and Hampshire for which they provide the complete range of IT services.
 
The ideal candidate will either have some hands-on experience in 1st line IT support or have a degree or Microsoft certifications.
 
Technical skills can include: 
  • Call Logging & Remote Access tools
  • Windows 10
  • Office365
  • Active Directory
 
Any further experience with Azure, Citrix &/or VMWare, as well as any antivirus & backup solutions would be highly beneficial.
 
Once you have settled into the role and completed the initial in-house training, you will have access to a wide range of fully funded formal Microsoft courses & exams. My client is looking for someone to progress up to the 2nd line team and then onto the 3rd line team when the time is right.
 
Based in the Guildford area of Godalming, Surrey, my client is in a good location for train links and A3 / M3 driving. This role is paying a salary of £23,000 + full MCSE training & certification, pension, dental, life assurance & healthcare. If you are a confident & outgoing IT enthusiast looking for your first step or your next step please send me your CV immediately stating.
 
PLEASE NOTE – due to the Covid guidelines this role will be work from home-based for now, and you will only return to the office once it is safe to do so.
 
Salary:
£23,000
Type:
Permanent
Location:
Surrey
Sector:
IT Support
Ref:
18215
Contact Name:
Christian Patton

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