1st Line Helpdesk Support

Sorry, this advert is now closed. Click here to view our live vacancies.

A well-established organisation is looking for a personable and driven 1st Line Support Analyst to join its team, based in Wandsworth. Please note, this position is office based and will require you onsite 5 days per week (free parking available), there will be occasional travel to other sites based across London.

Within this role, you will be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work.

The ideal candidate will have 12+ months experience in a 1st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, Office 365, and Active directory, paired with general desktop support (PC hardware, printers, telephones, etc). You will have a basic understanding of networking and any experience with Mac/iOS would be advantageous to your application.

This is an excellent opportunity for an accomplished Junior IT Analyst to develop their career within IT, the salary on offer for the role is between £28,000-£32,000 per annum dependent on the level of experience.

Salary:
£32,000
Type:
Permanent
Location:
London - South
Sector:
IT Support
Ref:
22014
Contact Name:
Briony Lenderyou-Ferguson

Latest IT Support Jobs

IT Support Engineer

London - Central / £40,000

This is an exciting opportunity for an IT Support Analyst to join an MSP in Central London. This position pays £40,000 and is a hybrid work environment split between Central London (Bond Street & Green Park) and Work From Home.   To be considered for this IT Support Engineer position you will have excellent customer service skills,...

Read more

IT Support Analyst

London - East / £34,000

A Canary Wharf based business is searching for a capable IT Support Analyst to join the team.  As an organisation that embraces flexibility you will be able to work from home up to 4 days per week. Please note, out of hours work is required for this role, on a rotational basis, which is split...

Read more

IT Support Analyst - hybrid working

London - Central / £43,000

The Ashdown Group have been engaged by a global market research organisation, to assist them in their search for a 2nd line IT Support analyst   This role is hybrid working two days from their central London offices and three days from home. During the initial months there will be more days in the office   Our...

Read more
View more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.